Shipping policy

FREE Shipping - Only for Contiguous United States and Canada (except Yukon and Northwest Territories).

Global Shipping

At It Glows Inc., we aim to serve customers worldwide. While our online store primarily ships to addresses within Canada and the continental United States, we are open to shipping globally. If you reside outside these regions, please reach out to us via our contact form with your order details, and we will do our best to accommodate your needs.

International Orders and Customs

For international orders, we may request an Employer's Identification Number (EIN), Business Tax ID,  or Social Security Number (SSN) as required by US Customs and Border Protection for goods purchased from an overseas supplier. This information is necessary for legal customs processing. More details can be found on the US Customs and Border Protection website.

Please be aware that international shipments may be subject to customs delays and additional charges, which are the responsibility of the customer.

Order Processing and Delivery Estimates

When you place an order with us, we'll estimate the shipping and delivery dates based on the availability of your items and your chosen shipping options. You will find these estimates on the shipping quotes page, which may vary depending on the shipping provider selected.

Shipping Rates

Our shipping rates are primarily weight-based, ensuring fairness and transparency in our pricing. You can find the weight information on each product's detail page. Please note that to align with our shipping companies' policies, all weights are rounded up to the next full pound, affecting the final shipping cost.

Additional Shipping Charges

Please note: Additional shipping charges may be incurred in certain cases such as custom orders, oversized products, or orders delivered to remote or desolate locations. We strive to communicate any potential extra costs to you clearly and promptly.

Shipping Options

We offer various shipping options to meet your needs. When you make a purchase, you'll be able to select the shipping method that best suits your preferences and budget. The available options and estimated delivery times will be provided during checkout.

Contact Us

For any additional shipping inquiries or to discuss special shipping needs, please contact us. Our team is here to assist with any questions or concerns you may have regarding our shipping practices or your specific order.

IT GLOWS Inc.
195 Barrington Ave - Suite 1514
East York, ON, M4C5M7
Canada
Phone: 343-543-4569 (GLOW)
Email: info@itglows.ca